Frequently Asked Questions

Have a question? We're here to help!

Payments

You have the option to choose between a credit card (Visa, Mastercard, Discover, etc.), PayPal and Shop Pay. Express checkout will allow you to use Shop Pay, PayPal, Google Pay and Venmo. 

Shipping

Because of the highly customizable options, ornaments typically ship within 2 to 3 weeks. The time may vary during the busy season between Nov 1st and Jan 1st. 

This option is only available for those who live in the San Antonio area. If you would like to pick up your ornament in person, please leave a note in the extra info box when customizing your ornament stating you would like that option along with a phone number and email for the artist to contact you in order to go over the details.